Refund & Cancellation Policy
THE INTEGRATION FLOW — REFUND & CANCELLATION POLICY
Effective Date: March 11, 2026
This policy applies to in-person sessions, online sessions, workshops, retreats, and live events unless a specific event listing states otherwise.
General rule: payments are non-refundable
All purchases are generally non-refundable, including:
single sessions,
packages,
workshops,
retreats,
event tickets.
This policy supports the significant planning, venue, staffing, and administrative requirements involved in experiential events.
Transfers
We typically allow transfers, subject to the following:
Ticket/session transfers may be transferred to another person where the format allows.
Transfers must be arranged before the event or session start time and require written confirmation from The Integration Flow.
The recipient must complete all required forms (including health questionnaire and waiver) and meet eligibility/safety criteria.
We reserve the right to refuse a transfer if the recipient does not complete required documentation or is not eligible for safety reasons.
Rescheduling
Rescheduling may be offered at our discretion. If offered, rescheduling must occur within a timeframe we specify and may be subject to an administrative fee.
If The Integration Flow cancels
If we cancel an event/session due to facilitator illness, venue issues, safety concerns, or force majeure (weather, travel disruptions, venue shutdowns, etc.), we may offer one of the following remedies in our discretion:
transfer to a comparable future date/event, or
a credit for a future session/event, or
a refund where required or where we decide it is appropriate.
No-shows and late arrivals
No-shows and late arrivals may be treated as a forfeited booking without refund, especially when late entry disrupts the container or participant safety.
Chargebacks
If you initiate a chargeback without first contacting us to resolve the issue, we may suspend your ability to book future services until the matter is resolved.
Contact for transfer/cancellation requests